Duelbits Privacy Policy
How we collect, use and protect the information you share with us when you play with Duelbits.
Why we collect your information
When you open an account with us, we ask for certain personal details so we can run the service responsibly and keep your account safe. This page explains, in plain language, what we gather, why we gather it, and the choices you have over it. We treat this as a living document, and we update it whenever our practices change.
We collect information in a few different ways: directly from you when you register or contact support, automatically as you use the site, and occasionally from third parties who help us verify identity or prevent fraud. Each of these sources serves a specific purpose, and none of it is gathered for its own sake. If you ever want to know more about how a bonus or offer works before sharing your details, our bonus types page explains the categories without requiring any sign-up.
What data we gather and how we use it
The information we process generally falls into a handful of categories: account details you give us at registration, activity data generated as you play, communications you send our support team, and technical data such as device and browser information. We use this to operate your account, respond to your questions, and keep the platform secure for everyone.
We also use data to meet our obligations around fair play and responsible gambling. That can mean reviewing account activity for signs of unusual behaviour or confirming identity before certain actions are completed. We never use your information for purposes unrelated to running the service or to communications you have agreed to receive.
We never sell your personal information to third parties for their own marketing purposes.
How your data moves through our systems
| Data category | Typical use |
|---|---|
| Account and contact details | Registration, communication, account recovery |
| Activity and session data | Service operation, security monitoring, fraud prevention |
Your rights and choices
You have the right to ask what personal information we hold about you, to request corrections, and to ask that we delete data we no longer need to keep. We will always try to respond to these requests promptly and explain any limits that apply, for example where we must retain certain records.
You can also manage some preferences yourself, such as marketing communications, directly from your account settings. If you would rather close your account altogether, our support channels can guide you through that process step by step. For anyone comparing how different promotions are structured before deciding whether to register, our bonuses page sets that out separately from this policy.
Cookies and similar technologies
Our site uses small files stored on your device to remember preferences and keep your session running smoothly. These technologies also help us understand how the site is used so we can improve it over time. We cover the detail of what each type of cookie does on our dedicated cookie notice, so this page focuses on the broader picture of how your data is handled.
If you are setting up your account for the first time, you may find it useful to read through registration and sign-in steps on our login & registration page before you begin, since some data collection starts at that point.
Keeping your information secure
Safeguards we apply
We apply technical and organisational safeguards designed to protect the personal information you share with us from unauthorised access, loss or misuse. Staff access to personal data is limited to those who need it to do their jobs, and we review our practices on an ongoing basis.
No system can promise perfect security, and we are honest about that rather than making guarantees we cannot keep. What we can commit to is taking data protection seriously as an ongoing responsibility, not a one-time setup. If you ever suspect your account has been accessed without permission, contacting our support team quickly is the most effective first step.